Stevenson Memorial Hospital recognizes the importance of patient-centered care and the voice of our patients. Our core values of respect, compassion, and accountability govern our actions as we strive to deliver the highest quality patient care every day.
Hearing from patients about our performance is important to us, especially if there are questions or concerns about the care that you or a loved one has received. If you wish to express a compliment, ask to speak with the manager of the department or service area where you received care.
We encourage you to first bring your questions or concerns to the nurses, doctors, and other staff caring for you. These people know about your situation and will be able to respond to your concerns quickly and efficiently.
If you are unable to resolve your concern at the point of care, ask to speak with the manager of the unit or area. The manager will contact you to discuss your concerns.
If you remain unsatisfied after speaking with the department manager, you may bring your concern to our Patient Relations delegate: